Policies and FAQ

Booking: A time reservation of $50 for Permanent Make Up & $10 for Eyelash Extensions, Lash lifts, or Brow Laminations is required at the time of booking to secure the appointment. This fee will be deducted from the total treatment cost upon the appointment.

Failing to show up or canceling last minute will result in loss of booking fee.

Arrival: Please arrive a few minutes prior to your appointment time. Late arrival may affect your treatment time or result in a cancelled appointment.

Children: Although we love them, I kindly ask that you please leave them at home. This is your time to relax and unwind. Due to insurance reasons and OHS, we can't have minors in the studio.

Valuables: PMU and Aesthetics accepts no responsibility for valuables that go missing or are damaged within the premises.

Cancellation Policy: Please kindly provide us with 24-48 hrs notice, rescheduling appointments is subject to availability. A $50 last minute cancellation fee will be charged if these guidelines are not followed.

Confirmations: Please kindly reply to your confirmation message. If your appointment is unconfirmed by the end of the business day, it will sadly be cancelled.

No Shows: Failing to contact us and not showing up to your appointment will result in not being rebooked.

Refunds: No refunds will be issued under any circumstances.

Allergic Reactions: We work to ensure that we use the best products in the industry. However, if a reaction does occur, we take no responsibility for any allergic reaction / reactions that may occur. This is a risk you are taking when undergoing eyelash extension and/or permanent makeup treatments. Patch tests are available upon request.

In the instance a reaction does occur, please seek medical attention immediately.

Lash Hygiene: Failure to remove eye makeup prior to your treatment will/can result in shortened treatment time and poor retention. Clean lashes = Happy & healthy lashes!! We offer a $20 lash bath service for all lashes in need of care.

If you have any issues within 72 hours of lash application, please contact us immediately.

For Permanent Makeup: We do not recommend these services for anyone who is pregnant or nursing. This is because hormonal changes may result in unpredictable results, and among many other reasons.  If you (the client) have an allergic reaction, medical care or strong medication may be needed that would affect your baby.